Case Study: Training for Drug and Alcohol Support teams
A team of hostel supported-living staff were experiencing a variety of aggressive and sometimes violent behaviour from service users with chaotic lifestyles.
The Drug and Alcohol Support team service manager had engaged Physical Intervention training some years earlier for her staff. At this time, she was looking for training with more relevance for her team, who were experiencing feelings of stress, fear and sometimes anger over the incidents that were occurring as they worked with their client group out in the community in often stressful or isolated situations.
Key Issues identified by the Drug and Alcohol Support team staff and managers:
It was felt that our emphasis on behaviours related to stress as a bedrock for the training helped the staff to understand both their clients and their own Drug and Alcohol Support team reactions to certain events.
We also specifically analysed the physical environment and operational procedures for the service and matched the physical training outcomes to this. This was a refreshing approach compared to the previous training company’s “cookie-cutter” training method.
Our personal-protection and escorting procedures have been refined through many years of working in sensitive environments and are designed to offer the greatest degree of flexibility to the staff while being robust during operational use for the Drug and Alcohol Support team and readily defensible in legal proceedings after the event.
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