February 10
Gerard O’Dea is a conflict management, personal safety and physical interventions training consultant. He is the training director for Dynamis, a specialist in personal safety and violence reduction initiatives and the European Adviser for ‘Verbal Defense and Influence’, a global programme which addresses the spectrum of human conflict. www.dynamis.training
Gerard’s book on Lone Worker Personal Safety is available on Amazon Kindle and Paperback.
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ask, effective communication, five maxims, give context, give options, listen, non-escalation, personal safety, second chance, supportive atmosphere
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