“It was good to do the online questions and learning before the course as it meant that aspects could be referred to rather than spend time going through. it also meant you got thinking about what you wanted from the course. The techniques were put across in an excellent way, and the next day the staff put into practise what had been taught. We worked together as a team and felt empowered as all of us had had the same training and knew what was expected of us.”

“We appreciated the tailoring of the course to include de-escalation and talking around this as well as the physical intervention itself. It was well worth doing the online training element ahead of time as it was really valuable having as much time as we did to work practically. Gerard answered our questions fully and talked specifically about some of the children we have particular concerns about."

"I particularly liked the fact that the “theory” was on-line and i did this the day before the face-to-face training. it meant i had had time to reflect on my knowledge and the session did not feel like there was too much information in one go. Very good trainer.”