Restraint Training Continuous Improvement: Dynamis quality scores from 2015
Since January 2015 we have been collecting our feedback data through electronic surveys with all the attendees on our courses. Rather than hand out the proverbial "happy sheet" at the end of a long training day, our training team send learners a survey to complete perhaps a day or a week after their course has been completed.
Because all the data is then collected electronically, we can monitor and gauge quality throughout the year and even produce an end-of-year quality report which highlights areas we can improve upon.
Here are the headline results from the analysis of
One interesting area where we saw variation was in the duration of courses. About 76% of our attendees felt that the course they had attended was of the right duration. About 5% felt the course was slightly too long, and about 17% felt that the course was slightly too short. What this means is that mostly, we deliver the right amount of content in the right amount of time for most clients, and that from time to time we are under pressure to cover every last detail or answer every question.
Nevertheless, I am very encouraged!
For the vast majority of our learners we are delivering relevant information and tactics, comprehensively and with credibility while teaching a risk-laden topic safely and in a way which enables people to learn.
I will take these results into 2016 and strive to repeat them again this year, finding improvement where we can.
For now, I want to say thank you to all those managers, staff,
, personal safety and physical interventions training consultant. He is the training director for Dynamis, a specialist provider of personal safety and violence management programmes and the European Adviser for ‘Verbal Defense and Influence’, a global programme which addresses the spectrum of human conflict.
Over time, decision-making becomes culture. 💡 If more team-members spoke up, more effectively and more often, how many disasters, scandals and failures could be averted? I was asked recently to help a team whose workplace ended up looking like a disaster-zone, because of the failure of the team – collectively – to make the right decision
Read More
We recently took the opportunity to review hundreds of feedback responses from a long-standing hospital security client who chose for their NHS Security Officer training in hospitals in various parts of the UK, since 2018. We have collated the feedback from individual NHS Security Officer training who worked with our trainers over the period, to
Read More
Read More
Restraint Reduction OutcomesThe new trainer team for this service began rolling out their own programme (a four-day, full-spectrum course for their LD/MH setting) to their staff in October. By December, they had seen dramatic restraint reduction outcomes in key indicators such as time-in-restraint, floor-based-restraints and number-of-restraints for their high-frequency service users. “The amount of time we
Read More