We help Organisations and Teams to address the issues of upset, abusive or violent clients who interact with their service.

Our clients often feel that their staff are in unsafe situations, that their organisation has to address that risk.

Organisational Values, Professional Careers, Individual Relationships and Personal Wellbeing can all be vulnerable to the effects of abuse, intimidation, aggression and violence.

Teams who take on this training programme want their staff to feel and be safer, and their organisation and their own career to be protected from the adverse effects of an incident of violence and aggression which could have been prevented.

Our clients gain the peace-of-mind that they have provided the most effective (evidence-based) and suitable (scenario-specific and performance-oriented) training for their staff, preparing them for high-risk encounters. They know that the training will weather scrutiny when the inevitable adverse event calls on their preparedness and responsibility. 

We provide that confidence.

• An Accredited Quality Award Centre with the ICM (#2201)
• Specialist Input from a University Professor of Coaching and Pedagogy
• All programmes audited and vetted by a qualified Expert Witness on Violence/Conflict
• Over 15,000 staff trained in 15 Years of Coaching and Advising
• World-class client-management and learner-satisfaction ratings.

Organisations suffer indirect financial losses when teams lose good employees because they don’t feel safe at work and go to find a workplace where they can feel safer.  Often it is the real dedicated staff who want to ‘do their job’ who leave first.

Dynamis Conflict Management training can save your team the loss of a good employee who feels their workplace is unsafe for them, professionally or personally.

The direct financial losses happen when a staff member or someone your team interact with is injured physically or emotionally/psychologically in a case which becomes litigious, costing the company in lost time, professional advice and ultimately compensation.

Dynamis Conflict Management  training can save your team time, energy and money by preventing litigation for issues of non-compliance or failure in duty-of-care, while safeguarding your organisation’s reputation and brand value. 

Emotionally and Physically, the cost of an adverse encounter which turns aggressive or violent is deep, can be long-term and can destroy team bonds, professional collaboration, dedication and employee motivation, not to mention the effect on the person’s family, relationships and work effectiveness.

Dynamis Conflict Management  training can protect your team from loss of motivation, breakdown in staff collaboration and poor productivity in the face of an unsafe workplace, which also effects employee wellbeing overall.

The effect of an unsafe workplace on the ability of a team to ‘work to their values’ can crush the whole intent and focus of an organisation, be it to provide ‘compassionate care’ or ‘a safe and secure place of learning’ or ‘the improvement of lives.  Violence has a way of turning teams inward and self-oriented unless the atmosphere is supportive.

Dynamis Conflict Management  training can strengthen your organisational values by supporting your team’s focus on the ultimate reason for your work.

The core philosophy of our programme is to treat people with dignity by showing them respect and your team learn – specifically, in live training replications – exactly how to do this, even when under pressures created by volatile and potentially dangerous situations.

This training helps any person who, in their job, encounter people who: become difficult to work with, or distressed because they are overwhelmed in that moment, or sometimes even dangerous to themselves or others around them.

Your team learns how to manage difficult, distressed or dangerous people in their workplace in the most effective and professional way possible,

The aim is to keep everyone safe, verbally if we can, physically only if it is an absolute last resort.

Usually the training venue will be our client's responsibility and full details of this are made clear around the time of booking so that you know what we are going to need to give your people the best possible experience of training with our team.

We have often helped our clients to source appropriate training venues, where that assistance was requested!

Due to the nature of our training approach, we often require a good-sized training room which has the capacity for your team to move around in and in which we can set up scenarios which are as close as we can get them to real-world applications of the material we teach your people.

Our training costs are often calculated on a per-day basis and directly related to the Needs Analysis which we carry out with you.

We are constantly working to make sure that the investment level is reasonable and competitive.

We generally ask for an investment which takes into account the type of content we are going to work on with your staff, the numbers of staff involved, the risk level of the encounters they engage in and the number of days of training which will be required to get your people up to the proper standard.

We are VAT registered and all pricing sent to you is 'plus VAT at the prevailing rate'.

We also charge travel expenses which you should discuss with our training advisor so that these are as clear as possible as you book in your training course.

Our training advisor is waiting to have a call with you to discuss your timelines and preferred schedule. We generally book training 4-6 weeks out from today, however we always have been able to respond to clients who need training 'as soon as possible' when urgent needs pop up. The sooner we talk with you, the sooner we can get the training in place!

There are numerous formats which we use to deliver training with your team, whether it be a large group or a smaller team. We know that the best group sizes for learning depend on the complexity of the material to be covered, the amount of time we have with your people and also the constraints you may be working with in your budget and resources. Most of our clients put 12-16 people in our less-physically demanding training courses, and often fewer people than this into our more demanding courses. Let's talk about the best solution for your needs....

Dynamis has attained the respected Quality Award Centre status (QAC #2201) with the Institute for Conflict Management (ICM), demonstrating our commitment to quality assurance and strict adherence to the most recent guidance on the management and prevention of workplace conflict.  All our trainers are fully qualified and attend CPD development on a regular basis in accordance with ICM requirements.

Our goal is that you see a tremendous improvement in your team's ability to prevent and manage difficult encounters with the people in your service, so we focus on making sure that each training session with your people feels directly connected to their everyday work and is compliant with the relevant guidance which governs it.